You may return most new, unopened items within seven days of delivery for a full refund. All returns and exchanges must be in new condition in original product packaging.
You may return defective items within fourteen days of receiving your order. Defective items need not include original product packaging but must not reflect use in excess of normal wear-and-tear. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Due to the nature of digital downloads and gift cards, such products are not subject to refunds or credit.
If you need to return an item, please email firstname.lastname@example.org. We will issue a return address and instructions on returning the item. We'll notify you via e-mail of your refund once we've received and processed the returned item.